Complain

I had 2 appointments to apply for a visa for myself & my son Holding Lebanese Passport but needs to apply for student Visa.
After completing all documents needed for my Visa & my son visa which was a bit hard to get.
My salary certificates needs a month for me to receive it from the head office Dubai & the bank statement for 6 months which cost 25 KD for me to have it stamped from the bank.
After all
the counter attendant after asking his supervisor informed me in my 2nd appointment that they don't give student visa for any student applying for school Year 12 & only student who got accepted only from university at the same time that I showed him the acceptance letter & the invoice paid already for the school & all documents they ask for before my 1st appointment.
They took all documents to give my visa only.
after that I got a call from the embassy saying that they definitely give student visa for both School & university accepted student which means that the attendant didn't do his job well & I have to again apply the same new documents which cost me money & time to get & apply for the 3rd appointment only because the person I had the appointment with was not able to finish my required visa for both my son & I .
kindly note that it is so excocting for me again to prepare the same document needed to apply again for my son visa when it could be done by using the same documents which i prepared to be used for both,.
Kindly advice & let me know if u can help me with my son visa & use the documents that u had for my own visa.
Thank you for understanding.
my Number is 00965 60070007